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Who this is for: Brand users with Administrator access. You need admin access to both Shopify and Keystone.
The Shopify integration syncs your Shopify catalog, customers, and orders into Keystone. Inventory quantities from Shopify can feed your sellable-inventory calculation when configured under Settings → Inventory.

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Prerequisites

  • A Shopify store with products and inventory tracking enabled
  • Shopify admin access to install apps from the Shopify App Store
  • Keystone brand administrator access

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Setup overview

Keystone connects through the public Keystone B2B Shopify app (OAuth). You do not create a custom app or paste Admin API tokens.

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In Shopify

  1. Log into your Shopify Admin.
  2. Open Apps and search for Keystone B2B, or install from the Shopify App Store listing.
  3. Click Install and approve the requested permissions.
  4. Complete the onboarding wizard (brand name, admin email, and plan selection).

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In Keystone

  1. Sign in at app.keystoneb2b.io.
  2. Go to Settings → Integrations → Shopify.
  3. Confirm your store shows as Connected after onboarding completes.
  4. Wait for the initial sync to finish — large catalogs may take several minutes.

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How inventory maps to regions

When Shopify is configured as an inventory source under Settings → Inventory, Keystone maps Shopify locations to USA and Canada regions based on each location’s country in Shopify.
  • Multiple US locations are summed into a single USA quantity.
  • Locations outside supported countries are excluded unless configured otherwise.

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Purchase orders and incoming inventory

Shopify does not natively provide PO arrival dates. To populate incoming inventory:
  • Configure on-order incoming sources under Settings → Inventory (e.g., Luminous purchase orders or Deposco).
  • Open Shopify Transfers with expected dates may also contribute depending on your setup.

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Verifying the connection

After connecting, confirm:
  • Initial sync in progress or Connected status on the Shopify integration card
  • Products and customers appear in Keystone
  • ATS quantities match expectations for a sample SKU
Use Settings → Inventory → Refresh inventory after changing warehouse mappings.

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Disconnecting

Disconnecting stops future syncs from Shopify. Historical data already in Keystone is retained. Contact support@keystoneb2b.io if you need data cleared after switching sources.