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Who this is for: Account (buyer) users — retail buyers invited to the Keystone portal for a specific customer account.
As a buyer, you sign in to manage your account’s orders, invoices, and returns. You do not see other retailers’ data or brand-wide settings. Invitation emails for buyers link here so you can learn the portal before (or right after) you accept access.

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Your navigation

The left sidebar is tailored to a single account: You will not see Forecasts, Campaigns, Catalogs (builder), rep assignments, or brand integrations.

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Placing an order

When your brand has ordering enabled:
  1. Go to Ordering → Place an Order.
  2. Browse products with your account’s pricing.
  3. Add items to the cart and submit, or save as a draft.
Drafts appear under Transactions → Draft Orders. Submitted orders flow to your brand for processing.

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Tracking orders and invoices

  • Sales Orders — confirmed orders and fulfillment status
  • Invoices — amounts due and payment history
  • Shipments — tracking when available
  • Returns — submit and track return requests for your account

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Pricing and ATS

Your pricing level is set by the brand. On ATS and ordering screens you see quantities available to sell for your account’s price level.

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Getting help

  • Ask Gus for quick answers about your orders or products.
  • Contact your sales rep or brand contact for policy questions, credits, or account changes.
  • Email support@keystoneb2b.io for login or access issues.