> ## Documentation Index
> Fetch the complete documentation index at: https://docs.keystoneb2b.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Buyer Portal

> What account (buyer) users see and do in Keystone B2B.

<Note>
  **Who this is for:** Account (buyer) users — retail buyers invited to the Keystone portal for a specific customer account.
</Note>

As a buyer, you sign in to manage **your account's** orders, invoices, and returns. You do not see other retailers' data or brand-wide settings.

Invitation emails for buyers link here so you can learn the portal before (or right after) you accept access.

## Your navigation

The left sidebar is tailored to a single account:

| Section              | What you can do                                                                            |
| -------------------- | ------------------------------------------------------------------------------------------ |
| **Dashboard**        | See your top SKUs, sales trend, outstanding invoices, and unfulfilled orders               |
| **Account Overview** | Open your account detail page (replaces the **Accounts** list reps see)                    |
| **Ordering**         | Place orders, upload CSV orders, view ATS, use suggested orders — when ordering is enabled |
| **Transactions**     | Sales orders, draft orders, invoices, credit memos, shipments, returns                     |
| **Brand Assets**     | Download logos, catalogs, and marketing files                                              |
| **Gus**              | Ask questions about your orders and inventory                                              |
| **Reports**          | Open Order Report and Invoice Report for your account                                      |
| **Settings**         | Preferences and password only                                                              |

You will **not** see Forecasts, Campaigns, Catalogs (builder), rep assignments, or brand integrations.

## Placing an order

When your brand has ordering enabled:

1. Go to **Ordering → Place an Order**.
2. Browse products with your account's pricing.
3. Add items to the cart and submit, or save as a draft.

Drafts appear under **Transactions → Draft Orders**. Submitted orders flow to your brand for processing.

## Tracking orders and invoices

* **Sales Orders** — confirmed orders and fulfillment status
* **Invoices** — amounts due and payment history
* **Shipments** — tracking when available
* **Returns** — submit and track return requests for your account

## Pricing and ATS

Your pricing level is set by the brand. On **ATS** and ordering screens you see quantities available to sell for your account's price level.

## Getting help

* Ask **Gus** for quick answers about your orders or products.
* Contact your sales rep or brand contact for policy questions, credits, or account changes.
* Email [support@keystoneb2b.io](mailto:support@keystoneb2b.io) for login or access issues.

## Related

* [Placing orders](/features/placing-orders) — full ordering workflow
* [Returns](/features/returns) — how to submit a return request
* [Getting started](/app-guide/getting-started) — roles overview for all user types